Trust
Care is personal. Access should be clear.
How private links work, what your administrator controls, and where to turn when something goes wrong.
Share your link thoughtfully
Care pages are not public directories. Visitors use a private link, and anyone who receives or is forwarded that link may be able to see the page and contribute to the sections you enable. Share it with people you trust.
You can replace the private link in the Admin console under Private link. The old link and associated guest access stop working. Share the new link only with the people you want to invite back. Previous contributions remain part of the page history unless separately removed.
Your care circle stays in control
Administrators choose which features are available, invite signed-in members, remove participants, review reports, and schedule page deletion. Share only the personal details your care circle needs to coordinate everyday support.
Important actions, such as membership changes, link replacement, exports, and deletion, are recorded in the page’s activity history. A private link does not prevent someone from copying or taking a screenshot of information they can see.
Report a concern
Use the Report action on content when available. Page administrators can review the report and remove content that does not belong. Contact support if your concern involves an administrator, unwanted access, or a privacy issue.
Include only what is needed to explain the concern. Never email a sign-in code, private-link token, or access credential. Support is not continuously monitored; contact emergency services or the care team directly for urgent help.
Plan for connection problems
Coordinated Care helps organize support, but it cannot guarantee that someone has seen an update or that a notification has arrived. Confirm time-sensitive plans directly with the people involved.
The web app requires an internet connection and does not save private care-page content for offline viewing. If the service is unavailable, use your usual phone or message contact. You can download a care-page export from the Admin console under Records & safety when you need your own copy of the records.