Help
Help and support
Email support@coordinatedcare.app for account, privacy, safety, or deletion help. Do not include private care details unless they are necessary to investigate the request.
Account and access
Contact support if an email code or invite does not work, if you believe someone has unauthorized access, if you need help understanding account deletion choices, or if you want guest-data deletion after blocking, revocation, or page deletion has left you without current guest access.
Care-page administrators can rotate a private link, remove participants, archive a page, or schedule page deletion from the product. Support will never ask you to email a password, access token, private-link token, or notification token.
Home Screen app
On iPhone or iPad, open your care-page list in a browser, use Share, choose Add to Home Screen, and leave Open as Web App turned on when that option appears. On supported Android browsers, use the Install Coordinated Care button shown on your care-page list. Installation is optional and does not require an App Store download.
An emailed sign-in link may open in your regular browser instead of the Home Screen app. Keep the Home Screen app open, request a sign-in email, and enter the six-digit code from that email. When you are offline, Coordinated Care shows only a generic connection screen and does not cache private care-page content for offline viewing.
Report content or abuse
Use the in-app Report action when it is available so the report stays tied to the correct care page and item. You can also email support for harassment, impersonation, unwanted sensitive content, or a concern involving a care-page administrator.
Include the smallest amount of information needed to identify the issue. Do not forward unrelated family messages, photos, or medical details.
Privacy and security
Email support if a private link, account, photo, notification, or export may have reached the wrong person. For an active account takeover or broad disclosure, say that the request is a security concern in the subject line.
The privacy policy explains data use, guest access, optional notifications, archive and memorial pages, and deletion. Coordinated Care does not use support requests for advertising or cross-app tracking.
Response expectations
Support is handled by a solo operator. We aim to reply within two business days, but this inbox is not continuously monitored and response times are not guaranteed.
Coordinated Care cannot dispatch help and is not an emergency or time-sensitive response service. For an immediate health or safety concern, contact local emergency services or the person’s care team.